Returns & Refunds
Returns for solid wood & cut-to-size products
We want you to be happy with your Wood Dealer order. If something is not right, please contact us before returning any item so we can help you find the best solution.
Contact us first
Please contact us before returning an item so we can help you with the next steps.
Order number
Please include your order number and the email address used for the order.
Safe packaging
Products should be packed carefully to prevent damage during return shipping.
Damaged delivery
If your order arrives damaged, please send us photos of the product and packaging.
Returns
How to request a return
If you would like to request a return, please contact us before sending anything back. Include your order number, the product concerned and a short description of your request. We will review your message and guide you through the next steps. For eligible non-defective returns, the customer is responsible for the direct cost of return shipping unless otherwise stated.
Custom-made products
Products prepared to your selection
Some Wood Dealer products are prepared according to selected dimensions or processing options. Different withdrawal or return rules may apply depending on the product and applicable law. Please refer to our Right of Withdrawal information or contact us if you are unsure before placing your order.
Before you send something back
Please do not send products back without contacting us first. Returned items should be packed safely to avoid damage during transport. For eligible non-defective returns, return shipping costs are borne by the customer. If your product arrived damaged, defective or incomplete, please contact us as soon as possible and include photos of the product and packaging.